Tackling Traveler Satisfaction: True Stories From Travel Managers
Tue. July 18| 9:30 AM - 10:30 AM | 210B
Many in the industry have been advocating the need for increased traveler satisfaction, yet most traveler managers still struggle with how to actually do so when travel program savings are their number one priority. Is the convergence of traveler satisfaction and travel program savings possible? Our panel of travel professionals will share how they tackled traveler satisfaction, including selecting traveler incentives, securing executive buy-in, updating travel policies, communicating changes to travelers, and measuring compliance and traveler satisfaction.
Panelists will discuss the costs incurred due to these program changes and whether they were offset by increased compliance. We'll also explore ways you can partner with your TMC or online booking tool provider to execute these changes.
Attend this session if you are a travel manager or procurement professional seeking to improve traveler satisfaction while keeping your costs in check.
Type: Education Session
Track: Program Strategy, Technology
Senior Manager of Global Travel and Events
Macerich Management Company
Americas, VP Sales and Account Management
Global Travel Manager