Tackling Traveler Satisfaction: True Stories From Travel Managers

Tue. July 18| 9:30 AM - 10:30 AM | 210B

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Many in the industry have been advocating the need for increased traveler satisfaction, yet most traveler managers still struggle with how to actually do so when travel program savings are their number one priority. Is the convergence of traveler satisfaction and travel program savings possible? Our panel of travel professionals will share how they tackled traveler satisfaction, including selecting traveler incentives, securing executive buy-in, updating travel policies, communicating changes to travelers, and measuring compliance and traveler satisfaction.

Panelists will discuss the costs incurred due to these program changes and whether they were offset by increased compliance. We'll also explore ways you can partner with your TMC or online booking tool provider to execute these changes.

Attend this session if you are a travel manager or procurement professional seeking to improve traveler satisfaction while keeping your costs in check.

Type: Education Session

Track: Program Strategy, Technology


Speakers

Will Tate

Will Tate

Partner

GoldSpring Consulting

Moderator

Carly Jones

Carly Jones

Senior Manager of Global Travel and Events

Davids Bridal

Panelist

Carol Velasquez

Carol Velasquez

AVP, Procurement

Macerich Management Company

Panelist

Michael Robertson

Michael Robertson

Americas, VP Sales and Account Management

Egencia

Panelist

Priscilla Campbell

Priscilla Campbell

Global Travel Manager

Akamai

Panelist