Balancing Traveler Satisfaction With Program Compliance

Mon. July 17| 8:30 AM - 9:30 AM | 257AB

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Business traveler satisfaction is a growing priority for companies. How do travel programs measure satisfaction? Do they use it to inform their travel policy? Does satisfaction impact program compliance? Based on a recent GBTA Foundation study in partnership with the Carlson Family Foundation, this session will discuss how companies are improving the traveler experience-and how they can balance these efforts with other priorities.

Sponsored by Carlson Family Foundation

Type: Education Session

Track: Global, Program Strategy


Speakers

Monica Sanchez

Monica Sanchez

Director of Research

GBTA Foundation

Moderator

Gloria Montalvo

Gloria Montalvo

Global Travel & Energy Category Manager

Weir Group PLC

Panelist

Tammy Morgan

Tammy Morgan

Vice President, North America Customer Organization

Carlson Wagonlit Travel

Panelist